Owner payments increased by 822% on the first day for one of our customers
Put your brand in your customers’ hands.
A fully branded customer app that connects guests, holiday home owners, and members to your park, giving them easy access to bookings, services, communications and personalised content.
How can a holiday park customer app support your business?
Marketing
Build trust and drive engagement through your own branded app. My Elite gives you full control over content, messaging, and branding so you can connect with customers in a way that feels personal, timely and relevant to each group.
Features
- Brand it your way
Use personalised branding options per park, with your own imagery, colour palettes and campaign content. - Push notifications that cut through
Send ad hoc messages when it matters. Include images, links and the info your customers need to act. - Tailored content by customer type
Target specific user groups with tailored content for bookings, owners, memberships or activity bookers. - Control visibility with precision
Schedule content to appear at specific times or date ranges and define who sees what. - Create a richer in-app experience
Display park maps, FAQs, menus and other useful info to keep customers informed without extra calls or emails. - Maximise visibility on the home screen
Put key messages front and centre to increase engagement and highlight what matters right now. - Trigger actions with workflows
Use dynamic workflows to automate communications and keep customers in the loop throughout their journey.
Owners
Make life easier for your team and your customers. My Elite gives owners and berth holders the tools to manage accounts, documents, payments, bookings and maintenance through your branded app. Less admin for you, more control for them
Features
- Full account visibility
Customers can view balances, statements, outstanding invoices and aged debt in a clear, easy-to-navigate format. - Self-service payments
Customers can pay on account or direct to an invoice using secure in-app payment gateways. - Custom filtered views
Users can set and save filtered views across invoices and statements to focus on what matters. - Update details anytime
Owners and berth holders can update bank details, contact information and preferences without contacting your team. - Simplified document handling
Documents can be uploaded, viewed and managed in-app with everything synced to your Elite system. - Subletting made simple
Customers can book through a calendar view, receive instant confirmations and download sublet statements. - Smarter maintenance requests
Maintenance, servicing or housekeeping jobs can be logged with comments and photos. Customers can track progress directly in the app. - Triage requests your way
Decide how to prioritise and route incoming requests based on capacity, urgency or team availability. Configurable to your setup.
Holidays Bookings and Guest Experience
Give your customers more control over their stay while increasing the value of every booking. My Elite makes it easy for guests to manage details, add extras, check in and out, and engage with your offers and services through your branded app.
Features
- Make and manage bookings
Customers can create new bookings, view past stays, and update guest or vehicle details quickly and easily. - Add extras anytime
Guests can personalise their stay by adding booking extras to new or existing bookings. - Promote offers to loyal customers
Display targeted offers and booking add-ons on the homepage or send notifications to boost engagement and rebookings. - Simplify check-in and check-out
Guests can check in ahead of arrival and settle their balance before leaving, helping reduce queues at reception. - In-app support requests
Guests can log maintenance, housekeeping or activity call-backs through the app. You control how requests are triaged and actioned. - Take payments with ease
Guests can pay outstanding balances directly in the app using secure gateways including Opayo, Stripe, HSBC Open Payments, Global Payments and Moneris. - Keep guests informed
Upload entertainment guides, seasonal menus and local information to help guests plan their stay. - Offer item rentals
Make it easy for guests to rent items such as paddleboards or bikes. Set rental terms and take deposits through your POS. - Show the full itinerary
Give guests a clear, branded view of everything they’ve booked in one place. Configurable to suit your setup
Activities
Make it easy for customers to find and book activities that matter to them while keeping full control through your Elite solution. My Elite supports real-time availability, booking management and payments to help you maximise occupancy and reduce admin.
Features
- Let customers self-serve
Guests can browse, book and manage activities directly from the app at any time. - Search across the full offer
Customers can explore everything available at your park, from archery and climbing to swimming or owner events. - Real-time booking control
Bookings sync directly with your Elite solution to reduce double bookings and ensure up-to-date availability. - Enable in-app cancellations
Guests can cancel their bookings without contacting your team, helping you resell cancelled slots quickly. - Edit participant details
Customers can update names or information without needing support from your staff. - Show past and upcoming bookings
Let customers view their full activity history and what’s coming up next. - Take payments and issue tickets
Guests can pay in-app, view receipts and download tickets based on real-time availability.
Memberships
Put your members in control of their accounts while reducing inbound calls and admin for your team. My Elite makes it easy for members to manage their details, upgrade their membership and take advantage of exclusive offers, all in one place.
Features
- View membership details
Customers can check their current membership type, member list and account status. - Manage changes and upgrades
Members can request changes or upgrade their membership directly in the app. - Pay invoices with ease
Enable secure in-app payments with access to both current and historic invoices. - Drive loyalty with targeted offers
Use announcements and notifications to promote offers and add-ons to your member audience. - Reduce admin and support calls
Self-service tools give members the info they need without having to contact your team.
What are the benefits of having a holiday park customer app?
Connect every customer in one app. Bring together guests, owners, berth holders, and members with one branded digital experience. Cut the calls and reduce admin. Let customers self-serve on bookings, payments, documents, and more — so your team can focus on the day-to-day. Drive more revenue from every stay. Promote offers, extras and rentals in real time to boost spend and build stronger relationships. Overview of our My Elite app
Get a quick overview of our holiday park customer app and put your park in your customer pockets. Learn how EliteParks, from Elite Dynamics, can support your business growth.
How we help our customers with park management software
Customer success stories
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Kathryn Ashby
Darwin Escapes -
Introducing the EliteParks Customer App gives us a branded digital channel designed around the way our customers want to engage with us. Through our w...
- Ryan Johnson
Regency Living -
The My Elite App just works, it’s really easy to get the hang of, fits right in with our systems, and does everything we need it to. We’ve even been a...
- Joe Folkes
Arden Parks -
Implementing My Elite has significantly improved our owner communication. With both Residential and Holiday owners to cater to, we needed a solution t...
Ready to see how EliteParks can transform the way your holiday park operates?
Book a demo today and explore how our all-in-one software can help you save time, improve efficiency, and deliver a better experience for your customers.
EliteParks Customer App FAQs
A holiday park customer app gives guests, owners and members a digital way to interact with the park from their mobile device. My Elite is the customer-facing app connected to EliteParks, allowing operators to bring services, communication, bookings and account activity into one branded experience.
For customers, this makes it easier to access information, raise requests, book services and engage with the park. For operators, the app connects directly to EliteParks holiday park management software, ensuring customer activity is captured and managed in the wider system.
By using My Elite, holiday park operators can improve convenience, reduce manual admin and create a more modern customer experience.
The My Elite app helps holiday park operators connect with guests, owners and members by providing a direct digital channel between the customer and the park. Customers can access relevant information, services, updates and requests through the app, while operators can keep communication more targeted and timely.
Because My Elite is connected to EliteParks holiday park management software, app activity is not separate from the wider operation. Requests, bookings, account updates and engagement can flow back into the system.
This helps operators create a more joined-up experience across different customer groups, whether they are holiday guests, holiday home owners, residential owners, seasonal customers or members.
Yes. The My Elite app can be branded for each holiday park, giving operators a customer app that reflects their own identity rather than feeling like a third-party platform. This helps create a more consistent digital experience across the customer journey.
Branding is important because guests, owners and members should feel like they are interacting directly with the park. My Elite supports that by giving operators a customer-facing channel that aligns with their wider brand experience.
When connected with EliteParks holiday park management software, the branded app becomes more than a communication tool. It becomes a connected extension of the park’s operation, linking customer engagement with real system activity.
My Elite helps operators reduce calls, emails and manual admin by giving customers a self-service route for common actions. Guests, owners and members can use the app to access information, raise requests, view activity and interact with services without needing to contact the park team directly.
This helps reduce pressure on reception, owner services, sales and operational teams. Instead of handling routine enquiries manually, teams can manage structured requests and app activity through EliteParks.
Because My Elite connects to EliteParks holiday park management software, operators can ensure customer actions are recorded, routed and tracked properly. This improves efficiency while giving customers a faster and more convenient way to engage with the park.
Guests can use the My Elite holiday park customer app to manage key parts of their stay from their mobile device. This can include accessing booking information, viewing relevant park content, booking activities, adding extras, making requests and receiving updates from the park.
The app gives guests a more convenient way to interact with the park before, during and after their stay. It also helps operators create a more connected customer journey, rather than relying only on phone calls, emails or face-to-face enquiries.
Because My Elite is connected to EliteParks, guest activity can be captured within the wider holiday park management software platform, helping teams deliver a more organised and responsive experience.
My Elite supports holiday home owners and residential owners by giving them a convenient way to interact with the park from their mobile device. Owners can access relevant information, receive updates, raise requests and engage with services linked to their relationship with the park.
For operators, this creates a more structured digital route for owner communication and support. Instead of relying on scattered emails or phone calls, owner activity can be connected back into EliteParks.
By linking My Elite with EliteParks holiday park management software, operators can manage owner engagement alongside account records, requests, communication and wider park activity, helping create a more consistent owner experience.
My Elite allows customers to raise maintenance, housekeeping or service requests directly through the holiday park app. For example, a guest could report an issue in their accommodation, or an owner could request a service linked to their holiday home.
Once submitted, the request can flow into EliteParks, where it can be triaged, assigned and tracked by the relevant team. This helps ensure requests are not lost in inboxes or passed around manually.
By connecting My Elite with EliteParks holiday park management software, operators can improve response times, create clearer workflows and maintain a full record of customer-raised requests from submission through to completion.
Yes. Customer requests raised in My Elite can be captured in EliteParks and routed to the right team through structured workflows. Depending on the request, office teams can triage it first, or jobs can be created and passed directly to operational teams without manual intervention.
This is useful for maintenance, housekeeping, owner services, activity support or other park requests. Teams can see what has been raised, who is responsible and what stage the request is at.
Because requests are handled through EliteParks holiday park management software, operators can improve accountability, reduce delays and ensure customers receive a more consistent service experience.
My Elite helps guests and owners book activities by giving them a convenient digital route to view and reserve bookable experiences through the holiday park app. This can include leisure activities, facility bookings, hire services or other experiences available at the park.
For customers, this makes it easier to plan their stay and engage with more of the park’s offering. For operators, it creates an opportunity to increase participation and generate additional revenue from existing guests and owners.
Because activity bookings connect back into EliteParks holiday park management software, operators can manage availability, customer records and booking activity in one system.
My Elite supports memberships by giving members a digital way to interact with the park, access relevant information and engage with membership-related services. This can support leisure memberships, gym memberships, spa access, activity memberships or other recurring customer relationships.
Members can use the holiday park app to stay connected with services, offers and updates linked to their membership. Operators can use the app to improve communication, promote relevant activity and reduce routine enquiries.
When connected to EliteParks holiday park management software, My Elite helps operators manage membership engagement alongside customer records, billing, communication and wider park activity.
Marketers can use My Elite as a direct customer engagement channel for promoting offers, events, activities and services. Because the app is used by guests, owners and members, it gives operators another route to reach customers beyond email, SMS or printed materials.
Promotions can be more relevant when they are connected to customer data in EliteParks. For example, operators can promote activities to guests, owner updates to holiday home owners, or membership offers to relevant customer groups.
By connecting My Elite with EliteParks holiday park management software, marketers can support more joined-up campaigns, increase engagement and drive additional revenue from customers already interacting with the park.
My Elite helps operators tailor content by allowing different customer groups to see relevant information, services and offers through the app. A holiday guest, holiday home owner, residential owner, seasonal customer or member may each need a different experience.
This avoids the need to show every customer the same content. Instead, operators can make the holiday park app more useful by surfacing information that reflects the customer’s relationship with the park.
Because My Elite is connected to EliteParks holiday park management software, customer data can support more relevant app experiences, helping operators improve communication, engagement and customer satisfaction.
My Elite helps operators increase revenue from every stay by making it easier for customers to discover and purchase additional services. Guests and owners can be shown relevant extras, activities, hire options, events, food and beverage offers or other services through the holiday park app.
This creates more opportunities to increase spend without relying on customers visiting reception or searching through printed information. Offers can be presented at useful points in the customer journey, making them easier to act on.
By connecting My Elite with EliteParks holiday park management software, operators can link app engagement with customer records, bookings and revenue opportunities across the wider business.
My Elite connects with EliteParks holiday park management software so customer app activity is linked to the wider park operation. This means bookings, requests, account activity, activities, services and communications can flow between the customer-facing app and the core EliteParks system.
For customers, this creates a smoother digital experience. For operators, it ensures app activity is not isolated or disconnected from the teams managing the park.
By connecting My Elite and EliteParks, holiday park operators can improve efficiency, reduce manual admin and create a joined-up experience across guests, owners, members and park teams.
Yes. Guests can accept upgrade offers through the My Elite app, giving holiday park operators a simple way to turn personalised offers into confirmed revenue. If an upgrade opportunity is available, such as moving to a higher-value unit or booking extra nights it can be surfaced directly to the guest through the holiday park app.
The customer can review the offer and accept it quickly from their mobile device, reducing friction in the upgrade process. Once accepted, the activity can flow back into EliteParks, ensuring the booking, customer record and any associated charges are updated within the wider holiday park management software platform.
By using one-click acceptance through My Elite, operators can increase conversion on upgrade offers while creating a smoother and more convenient experience for guests.