Client testimonials and reviews

Introducing the EliteParks Customer App gives us a branded digital channel designed around the way our customers want to engage with us. Through our w...

Introducing the EliteParks Customer App gives us a branded digital channel designed around the way our customers want to engage with us. Through our white-labelled app, we can share important updates and communicate with our customers, manage requests from guests, and provide customers with a simple way to access key information from their phone or tablet. It gives us a more direct route for communication, while helping customers stay informed and connected in a way that feels familiar and easy to use. The introduction of Cardstream also supports our plans to make owner payments more convenient. As we continue to develop our use of the EliteParks Customer App, we predict it will save staff valuable time, by reducing manual follow-up, supporting more self-service interactions and making it easier for owners to access updates, submit requests and manage payments. For Darwin Escapes, the EliteParks Customer App is an important step in strengthening the digital experience we provide to our customers.

The My Elite App just works, it’s really easy to get the hang of, fits right in with our systems, and does everything we need it to. We’ve even been a...

The My Elite App just works, it’s really easy to get the hang of, fits right in with our systems, and does everything we need it to. We’ve even been able to feed into the app’s development, which has been brilliant. The white-label option means we’ve got our own branded app without all the hassle of creating one from scratch. Honestly, it’s one of the best tech moves we’ve made.

Implementing My Elite has significantly improved our owner communication. With both Residential and Holiday owners to cater to, we needed a solution t...

Implementing My Elite has significantly improved our owner communication. With both Residential and Holiday owners to cater to, we needed a solution that was user-friendly and enhanced the experience for all our customers, regardless of their technological proficiency, while simultaneously boosting the efficiency of our team in managing daily operations. My Elite has achieved all of this. Our owners can now effortlessly access park information, receive updates, and view their live account status, with the next step being the integration of online payments — all easily accessible from their phones or tablets. This convenience has been highly appreciated by our owners and has reduced the number of routine inquiries directed to our team, allowing them to focus on other Park tasks. The transition to My Elite was seamless, and the support from the team has been outstanding throughout. We are already witnessing the benefits, and it is evident that My Elite will play a crucial role in our future communication with our owners

We got the impression that Elite were the right organisation in terms of their industry knowledge, their professionality but also the fact that there ...

We got the impression that Elite were the right organisation in terms of their industry knowledge, their professionality but also the fact that there was a team of people that we were dealing with. We could see the advantages of having a low code, no code system that would allow us to be agile in the way that we developed it and would reflect the needs of the business as the business move forward and grew

The biggest pull for us is being able to manage and automate our aftersales service. By moving away from paper-based systems to bring everything toget...

The biggest pull for us is being able to manage and automate our aftersales service. By moving away from paper-based systems to bring everything together in one portal for internal teams, engineers and customers, we are improving processes and really delivering on customer service. Added to that is the wealth of data the software provides to enable us to analyse and report on our performance at any time. So, if we want to know how long it took to close a specific case or to get an engineer out, the information is instantly available.

With Elite Dynamics’ industry and tech expertise and support, we’re enhancing our customer journey and looking after our customers in a meaningful and...

With Elite Dynamics’ industry and tech expertise and support, we’re enhancing our customer journey and looking after our customers in a meaningful and productive way.

We had some real problems with lack of controls, lack of processes and no formal helpdesk for the IT function. It was a real challenge. Now, everythin...

We had some real problems with lack of controls, lack of processes and no formal helpdesk for the IT function. It was a real challenge. Now, everything is stable, reliable and robust. Performance is good, everything delivers, and when I tour the parks, everyone’s happy with the system.

The one thing I’ve always felt with the Elite Dynamics team is that they make you feel as if you’re their only customer. That’s a great thing. You can...

The one thing I’ve always felt with the Elite Dynamics team is that they make you feel as if you’re their only customer. That’s a great thing. You can always contact them anytime you want and they will always get back to you and always with the response you need.

We chose Elite Dynamics for several reasons but ultimately, we recognise they provide the leading UK based IT solution for the holiday park industry. ...

We chose Elite Dynamics for several reasons but ultimately, we recognise they provide the leading UK based IT solution for the holiday park industry. EliteParks with its enhanced functionality has the flexibility to manage all our business processes and activities in one system.

Prior to moving to Elite Dynamics solutions, we found that certain processes were just taking too long – for example reconciling direct debits and jus...

Prior to moving to Elite Dynamics solutions, we found that certain processes were just taking too long – for example reconciling direct debits and just general reconciliation within the accounts side. Time efficiency is a big thing.

Over the last 12 months I've seen a reduction in the cost of labour in my housekeeping and maintenance teams. I believe that can be directly attribute...

Over the last 12 months I've seen a reduction in the cost of labour in my housekeeping and maintenance teams. I believe that can be directly attributed to the efficiencies in EliteParks and the recording of customer service and requests from customers.

Holiday and Residential Parks is a niche within the hospitality and tourism industry. Businesses in this sector have very unique and complex needs, so...

Holiday and Residential Parks is a niche within the hospitality and tourism industry. Businesses in this sector have very unique and complex needs, so working in this space requires real expertise. Elite Dynamics has been very inspiring driving digital transformation in this space, helping business digitise and leverage the latest innovations in technology to streamline their operations and adapt to new ways of working.