Being in the industry, we were already aware of the services Elite Dynamics provided to holiday parks. So when they were launching specific products for manufacturers, we wanted to be first to find out more.

The biggest pull for us is being able to manage and automate our aftersales service. By moving away from paper-based systems to bring everything together in one portal for internal teams, engineers and customers, we are improving processes and really delivering on customer service.

The demand on manufacturers has never been as high, so it’s crucial for the technology to be on-point to ease any pressure, particularly across busy customer service and aftersales teams. Pemberton are building hundreds of units a year so they need to be able to manage workload, manage engineers and manage aftersales, with automated communication triggers that can be sent to customers, suppliers, field engineers and back-office teams.

They also need the tools to easily and efficiently analyse how they are performing and monitor customer satisfaction, which can be collated using automated surveys. ‘EliteManufacturers’ manages the delivery journey from start to finish.