When changing over to a new software provider, a lot of companies make the mistake of trying to make the new system adapt to the processes you already have. When I’ve been involved in similar projects, you end up trying to adapt the system to do what you’ve always done.

That shouldn’t be the aim as then you’re defeating the purpose of transferring to a better solution in the first place. Sometimes, this can also be where you have issues as you’re changing the system to a bit of a hybrid. Yes, the team at Elite Dynamics are happy to organise any modification you need as the software has that flexibility, but we tried to come at it from the other side to really look at getting the most from the solution.

Before we went live, we were in full lockdown, so the training was a bit different, but it worked. We hadn’t met any of the Elite Dynamics team in person, which was unusual... but in essence, that’s the way things are going. With much of the training being video orientated (EliteAcademy), you could watch it over and over again if you needed to, going at your own pace.

Internally we decided to carry out our training in a very similar way to how Elite Dynamics were training us. We made the most of the videos, used Microsoft Teams, and the people that were trained up then trained others on parks. I think it’s a testament to the Elite Dynamics team and the software, that everyone is happy using it.